Refund Policy

Last Updated: July 13, 2026

Miss Affiliate, LLC provides digital education, downloadable resources, online courses, community access, group coaching, and personalized one-on-one coaching services. This Refund Policy explains the refund, delivery, access, cancellation, and participation terms applicable to each type of product or service offered by Miss Affiliate, LLC.

The terms applicable to a purchase depend on the specific product, program, or service purchased. If a product-specific sales page, checkout page, order form, enrollment confirmation, or signed written agreement contains different terms, those product-specific terms will control for that purchase to the extent they conflict with this general Refund Policy.

1. Digital Product Delivery

Miss Affiliate digital products may include, without limitation, VIP kits, guides, templates, checklists, workbooks, scripts, recordings, downloadable files, training materials, applications, and other digital resources.

Upon successful payment, digital products are delivered or made available through one or more of the following methods:

• Immediate access or download availability on the purchase-confirmation page displayed after checkout
• An automated email containing access instructions, download links, or purchased materials sent to the email address entered during checkout
• An SMS containing access information or a product link when the customer provides a valid phone number and SMS delivery is available
• Access through the platform, portal, membership area, application, community, or account associated with the purchase

Customers are responsible for providing accurate contact information during checkout. Customers should check their spam, junk, promotions, and other filtered-email folders if a delivery email is not immediately visible.

A delivery email being filtered, delayed, overlooked, or sent to an incorrectly entered email address does not necessarily mean that the purchased product was not delivered or made available.

2. Problems Accessing a Purchase

Customers who experience difficulty locating, downloading, or accessing a purchase should contact Miss Affiliate promptly and provide the name and email address used during checkout.

When contacted, our support team will make reasonable efforts to:

• Confirm the contact information used for the purchase
• Resend an access or download link
• Restore access to an eligible account, platform, or community
• Assist with reasonable technical delivery or access issues

Customers are encouraged to contact our support team before initiating a payment dispute or chargeback so that Miss Affiliate has a reasonable opportunity to investigate and resolve the matter directly.

3. Standalone Digital Products

This section applies to standalone digital products, including, without limitation, the Miss Affiliate VIP Kit, downloadable resources, guides, templates, scripts, workbooks, checklists, recordings, and similar immediately accessible products.

Because standalone digital products are delivered or made available immediately and cannot be physically returned, all standalone digital product sales are final, except where otherwise required by applicable law.

Miss Affiliate, LLC may elect, in its sole discretion, to issue a full or partial refund as a customer-service courtesy. A discretionary courtesy refund does not modify this policy, create an ongoing obligation, waive any term of this policy, or require Miss Affiliate to approve a similar request involving another transaction.

If a customer reports that a digital product cannot be located or accessed, the customer must first provide Miss Affiliate with a reasonable opportunity to resend the materials or restore access.

4. Standard Miss Affiliate Program

The standard Miss Affiliate program may include digital course content, group education, community access, coaching calls, live sessions, recordings, resources, and support as described on the applicable sales page, checkout page, order form, or enrollment materials.

Except where required by applicable law, standard-program sales are final unless the client fully qualifies for the 90-Day Conditional Refund Policy described below or Miss Affiliate, LLC approves a discretionary customer-service refund.

5. Miss Affiliate One-on-One Program

The Miss Affiliate One-on-One Program includes the features and resources offered through the applicable standard Miss Affiliate program, together with personalized coaching and support during an active 90-day coaching period.

One-on-one clients are matched with a TikTok Shop coach selected by Miss Affiliate based on experience, availability, program fit, operational needs, and other relevant factors.

The One-on-One Program may include:

• A personalized game plan developed with the assigned coach
• Individual guidance intended to help the client implement the program
• Accountability and feedback throughout the active coaching period
• Scheduled one-on-one coaching calls with the assigned coach
• Private one-on-one messaging support through the designated Slack or Discord communication channel
• Answers to reasonable program-related questions and implementation guidance during the active coaching period

The exact number, frequency, duration, and format of one-on-one coaching calls are those stated on the applicable sales page, checkout page, order form, enrollment confirmation, or signed written agreement. Unused calls do not accumulate beyond the active coaching period unless Miss Affiliate agrees otherwise in writing.

Private messaging support is intended for reasonable program-related questions and implementation guidance. Messages are reviewed during normal business operations and will generally receive a response within two business days, excluding weekends, recognized holidays, scheduled company closures, emergencies, and circumstances outside Miss Affiliate’s reasonable control.

Messaging support does not constitute emergency, legal, tax, accounting, medical, mental-health, technical-platform, or financial-advisory services.

Except where required by applicable law, One-on-One Program sales are final unless the client fully qualifies for the 90-Day Conditional Refund Policy below or Miss Affiliate, LLC approves a discretionary customer-service refund.

6. Start and Duration of the One-on-One Coaching Period

The 90-day coaching period begins on the program-start date stated in the client’s enrollment confirmation, onboarding communication, order form, or written agreement.

Delayed onboarding, failure to complete onboarding, failure to schedule available calls, missed sessions, inactivity, travel, personal scheduling conflicts, failure to respond to the coach, or failure to use available support does not automatically pause, restart, or extend the coaching period.

Any pause or extension must be approved by Miss Affiliate in writing. Miss Affiliate may approve or deny an extension request in its reasonable discretion, subject to applicable law.

7. Coaching Call Scheduling, Cancellation, and Attendance

Clients are responsible for booking available coaching sessions in accordance with the scheduling instructions provided after enrollment.

Unless different written scheduling terms are provided for the applicable program:

• A coaching call must be canceled or rescheduled at least 24 hours before its scheduled start time
• A call canceled with less than 24 hours’ notice may be treated as used
• A missed call or failure to attend without notice may be treated as used
• A client who joins more than 15 minutes late may receive only the remaining scheduled call time, and the call may still be treated as used
• Missed or late-canceled calls are not guaranteed to be rescheduled

Miss Affiliate may waive these requirements in its discretion for a documented emergency or other exceptional circumstance. A one-time waiver does not require Miss Affiliate to grant future waivers.

If Miss Affiliate or the assigned coach must cancel a scheduled call, Miss Affiliate will make reasonable efforts to reschedule that call within the active coaching period or provide a substantially equivalent alternative.

8. Coach Matching and Reassignment

Miss Affiliate does not guarantee assignment to a particular coach. Coach assignments are based on experience, availability, scheduling, program fit, client needs, and operational considerations.

Miss Affiliate may reassign a coach when reasonably necessary due to availability, scheduling, staffing, performance, illness, leave, operational needs, or another legitimate business reason.

A reasonable coach reassignment does not create an automatic right to a refund, provided Miss Affiliate continues to make the purchased coaching services reasonably available.

9. 90-Day Conditional Refund Policy

A conditional refund may be granted only when the client satisfies every applicable requirement contained in this policy and the product-specific enrollment terms.

To qualify, the client must:

• Complete all applicable program requirements consistently throughout the full 90-day participation period
• Provide complete, accurate, and verifiable documentation of all required actions
• Complete a one-on-one audit with the Miss Affiliate team when requested
• Demonstrate that the client made documented, good-faith efforts to implement the applicable training and coaching
• Submit the complete refund request within seven calendar days following the conclusion of the applicable 90-day participation period

A client who fails to satisfy any applicable condition is not eligible for a conditional refund, except where otherwise required by applicable law.

10. Required Actions for Standard Program Clients

Standard-program clients seeking to qualify for a conditional refund must consistently and fully complete the following requirements throughout the applicable 90-day period.

Daily Requirements

• Create and publicly publish at least three original, TikTok Shop-compliant videos per day
• Keep published videos live for at least 30 days unless removed by TikTok, required to be removed by law or policy, or otherwise approved by Miss Affiliate
• Complete documented product, hook, angle, or content research
• Promote eligible products selected through the applicable program process
• Test multiple content angles, formats, hooks, or presentation styles
• Use commercially reasonable lighting, audio, framing, and video quality

Weekly Requirements

• Attend at least two available group-coaching calls per week or watch the applicable replays and submit at least one substantive program-related question
• Review available analytics and document at least one adjustment based on the performance data

Program Requirements

• Complete the required onboarding process
• Complete the applicable course curriculum within the first 30 days
• Participate in the applicable community in good faith
• Communicate material challenges and request assistance when needed
• Make documented efforts to implement the coaching provided
• Follow applicable program, community, and platform policies

11. Additional Requirements for One-on-One Clients

In addition to all applicable standard-program requirements, One-on-One Program clients seeking a conditional refund must:

• Attend the one-on-one coaching calls included in the purchased offer, except for calls properly rescheduled under the applicable policy
• Arrive reasonably prepared and provide requested analytics, content, progress information, or updates
• Respond to reasonable communications from the assigned coach
• Use the designated private support channel in good faith when material questions, challenges, or implementation issues arise
• Follow the personalized game plan and reasonable recommendations provided by the assigned coach
• Complete agreed-upon action items within the timeframes documented by the client and coach
• Notify the coach promptly when the client is unable to complete an agreed-upon action item
• Participate consistently throughout the full 90-day coaching period

Failure to attend included coaching calls, communicate with the assigned coach, complete agreed-upon action items, or make documented efforts to implement the personalized game plan may result in ineligibility for a conditional refund.

12. Measurable Improvement

For purposes of the conditional refund review, “measurable improvement” may include a documented improvement in one or more relevant metrics, including:

• Eligible video views or watch time
• Audience engagement
• Product-page clicks
• Click-through rate
• Conversion rate
• Approved affiliate commissions
• Content consistency or output
• Another measurable objective expressly identified in the client’s written game plan

Improvement in any metric does not guarantee earnings or future results. Miss Affiliate will review the client’s performance in context, including account history, starting point, implementation, market conditions, product availability, platform activity, and the documentation provided.

13. Required Documentation

A conditional-refund request must include documentation sufficient to verify compliance with every applicable requirement. Documentation may include:

• A complete 90-day TikTok posting history
• Screenshots or exports of relevant content analytics
• Links to qualifying published content
• Notes, outlines, scripts, or records demonstrating content research
• Group- and private-coaching attendance records
• Replay-completion records where applicable
• Evidence of eligible product research and promotion
• Evidence of testing different content formats, angles, and hooks
• Course or curriculum completion records
• Relevant Discord, Slack, or community-participation records
• For One-on-One Program clients, records of coach communications, completed assignments, game-plan implementation, and scheduled calls
• Any additional information reasonably requested for verification

Missing, incomplete, altered, false, misleading, inconsistent, or unverifiable documentation may result in denial of the refund request.

14. Refund Exclusions

A conditional refund will not be granted when:

• Any applicable required action was not completed
• Required documentation is missing, incomplete, or unverifiable
• The client did not complete the full 90-day participation period
• The applicable course was not completed within the required timeframe
• Required coaching calls or replays were not attended or completed
• Applicable product-selection or content guidelines were not followed
• The client did not make documented efforts to implement coaching
• The client violated program, community, or platform policies
• The request was submitted outside the applicable seven-day window
• The client refuses or fails to complete a required audit
• The client has already received a refund for the applicable purchase
• The client was removed or suspended for misconduct, fraud, harassment, unauthorized sharing, abuse, or another material policy violation
• The client failed to participate for reasons unrelated to Miss Affiliate’s delivery of the purchased program
• The request is based solely on dissatisfaction with results without full documented completion of all requirements

15. Payment Plans and Third-Party Financing

A payment plan does not convert the purchase into a month-to-month subscription unless the applicable sales page, checkout page, order form, or written agreement expressly states otherwise.

Unless otherwise stated in writing, the client remains responsible for the full purchase price after enrollment, even if the price is paid in installments.

If a conditional refund is approved, the refund will apply only to amounts actually paid toward the eligible purchase, subject to applicable law and the terms of any third-party financing provider.

Miss Affiliate is not responsible for independently imposed interest, financing charges, late fees, foreign-exchange charges, bank fees, or other amounts charged directly by a lender, bank, card issuer, or financing provider.

16. How to Request a Conditional Refund

All conditional-refund requests must be submitted by email to:

The request must include:

• The client’s full legal name
• The email address and phone number used for the purchase
• The name of the product or program purchased
• The transaction date and transaction amount
• A written summary of the client’s participation and efforts
• All documentation required under this policy
• Proof of completing the required audit, when applicable

Please allow seven to ten business days for the initial review. Miss Affiliate may request additional documentation or clarification before making a determination.

Submission of a request does not guarantee approval. Approved refunds will be returned to the original payment method when reasonably possible. The customer’s bank, lender, or payment provider may require additional time to post an approved refund.

17. Courtesy Refunds

Miss Affiliate, LLC may elect to issue a full or partial refund outside the requirements of this policy as a customer-service courtesy.

A courtesy refund is discretionary and does not constitute an admission of wrongdoing, failure to deliver, breach of contract, misrepresentation, or liability. It does not waive this policy or require Miss Affiliate to approve a similar request in the future.

18. Payment Disputes and Chargebacks

Customers who believe there is an error involving billing, delivery, access, or a purchased service should contact Miss Affiliate at support@themissaffiliate.com before initiating a payment dispute or chargeback.

Initiating a payment dispute may restrict or delay Miss Affiliate’s ability to process a standard refund through the original transaction. Access to the disputed product, program, coaching service, community, or account may be suspended while the dispute is pending.

Miss Affiliate reserves the right to provide the applicable payment processor, card issuer, bank, lender, or financial institution with relevant transaction records, product descriptions, delivery records, access records, checkout records, policy acknowledgments, communications, coaching records, and participation documentation in response to a dispute.

Nothing in this section prevents a customer from exercising a lawful right to dispute a transaction.

19. No Guarantee of Results

Miss Affiliate provides education, coaching, strategy, accountability, support, and resources. Individual results vary and depend on numerous factors, including implementation, consistency, effort, experience, market conditions, platform decisions, account eligibility, content quality, product availability, audience response, and circumstances outside Miss Affiliate’s control.

Miss Affiliate does not guarantee earnings, revenue, commissions, sales, followers, views, viral content, TikTok Shop approval, product availability, brand partnerships, account standing, business success, or any specific financial or performance result.

Testimonials, case studies, examples, and past results represent the experiences of particular individuals and should not be interpreted as a promise, guarantee, or representation that another customer will achieve the same or similar result.

20. Mandatory Consumer Rights

Nothing in this Refund Policy limits, waives, or excludes any consumer right or remedy that cannot lawfully be limited, waived, or excluded.

If a provision of this policy conflicts with a mandatory requirement of applicable consumer-protection law, the mandatory legal requirement will control only to the extent of that conflict, and the remaining provisions will continue to apply to the fullest extent permitted by law.

21. Policy Scope

This Refund Policy applies to Miss Affiliate digital products, downloadable resources, courses, coaching programs, personalized one-on-one coaching services, memberships, community access, and other digital services unless different terms are expressly displayed or agreed to in writing for a particular purchase.

If a separate signed agreement or product-specific policy conflicts with this general Refund Policy, the signed agreement or product-specific policy will control with respect to that purchase.

22. Changes to This Policy

Miss Affiliate may update this Refund Policy from time to time. The version applicable to a transaction is generally the version presented or made reasonably available in connection with that transaction, subject to applicable law.

The “Last Updated” date identifies the most recent revision.

23. Contact Information

Refund Policy Last Updated: July 13, 2026